Work Product (Artifact): Service Level Agreements

This artifact contains the service level agreement between a third party supplier and Capgemini (also Client if required) for any kind of support service provided to the Service Engagement following the delivery of a supplier product or deliverable.

Relationships

Roles	Responsible:	Modified By: Engagement Manager (Transition) Service Engagement Initiation Lead
Output From	Validate Service Level Agreements

Illustrations

Templates	Service Level Agreements